Last updated: 28 October 2026
Australian Bug Detection Group (“we”, “us”, “our”) provides technical surveillance countermeasures (TSCM) services to corporate, government and private clients. Discretion is central to what we do, and we treat the personal information you share with us the same way we treat our clients’ security: carefully, confidentially and only for the reason you gave it to us.
This policy explains what personal information we collect, how we use and protect it, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
When you contact us. If you use the contact form on our website, email us or call us, we collect the details you provide, such as your name, email address, phone number and the content of your message.
When you engage us. To quote and carry out a sweep, we may collect information about you or your organisation, the premises, vehicles or devices to be examined, floor plans, access arrangements and the nature of your concern. Our findings and reports are also personal or commercially sensitive information, and we treat them as strictly confidential.
When you visit our website. Like most websites, ours automatically collects some technical information, such as your IP address, browser type, the pages you visit and how you arrived at the site. This is collected through the services listed under “Cookies and third-party services” below.
We do not ask for more information than we need, and you can contact us without giving your full name. If you are concerned your phone or premises may be compromised, we recommend calling us from a phone outside the area of concern.
We use personal information to:
We do not sell, rent or trade personal information, and we do not use it for marketing to third parties.
We never disclose your details or the fact that you are our client to anyone else, except:
Our website uses the following services, which may set cookies or collect technical information when you visit:
These providers handle data under their own privacy policies. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using Google’s browser add-on. The site will still work if you do.
Some of the service providers above, including Google and Microsoft, may store or process information on servers outside Australia, including in the United States. We choose reputable providers and take reasonable steps to make sure your information is protected.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Client information, floor plans and reports are kept confidential and access is limited to the people who need it to deliver your job. We keep information only as long as we need it for the purposes above and to meet our legal obligations, and then securely destroy or de-identify it.
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within a reasonable time, usually within 30 days. If we cannot give you access, we will explain why.
If you have a question about this policy or a concern about how we have handled your personal information, please contact us:
Australian Bug Detection Group
Email: alan@thebugdetectors.com.au
Phone: 0410 092 207
Post: PO Box 1221, Robinson, Vic 3019
We will investigate and respond to any complaint within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
We may update this policy from time to time. The current version will always be available on this page.
